There is a free question before you pay, and it puts you through the full experience including the assessment sheet. Use it. It exists so you can find out whether this is worth money to you without spending any.
Full refund, no reason needed: within 14 days of purchase, if you've used 3 or fewer of your marked answers.
After more than 3 marked answers: the product has been delivered, so the purchase is no longer refundable.
If something didn't work: tell me. I'll fix it or give back the marked answers it cost you. If it can't be fixed, you get your money back, however many answers you've used.
One refund per person.
How to ask: email hello@jumpseatprep.com from the email address on your Jumpseat Prep account. Saying what went wrong is optional, but it helps me fix it.
Refunds go back to the original payment method and typically take five to ten working days to appear. Once a refund is processed, access to that purchase ends.
Purchases are processed by Paddle.com, who act as merchant of record and are the seller of record for your transaction. Paddle's own buyer terms also apply. If you are a consumer in the EU or UK you have statutory rights that nothing here removes. This includes a 14-day right of withdrawal on digital content, which no longer applies once you have started using it after agreeing to immediate access at checkout.
Last updated 26 September 2026.
Jumpseat Prep is an independent practice tool. Not affiliated with, endorsed by or connected to any airline. Airline names describe which hiring process each module practices for. Questions are written to match published competency formats and are not actual interview content. Stage timings are configured per hiring round and change between campaigns — always check the instructions in your own invitation.
Payments are processed by Paddle.com, who act as merchant of record for all purchases. Marking is generated by an AI system and is a practice aid, not a prediction of any airline's decision.