One person answers everything here, usually within a couple of days.
Email: hello@jumpseatprep.com
Useful things to include: the email address you purchased with, which airline module, and what happened. For refunds, see the refund policy first so you know where you stand.
If an airline's process has changed and something here is out of date, please tell me. That is the most valuable message you can send and it gets fixed quickly.
Jumpseat Prep is an independent practice tool. Not affiliated with, endorsed by or connected to any airline. Airline names describe which hiring process each module practices for. Questions are written to match published competency formats and are not actual interview content. Stage timings are configured per hiring round and change between campaigns — always check the instructions in your own invitation.
Payments are processed by Paddle.com, who act as merchant of record for all purchases. Marking is generated by an AI system and is a practice aid, not a prediction of any airline's decision.